We do not accept returns or exchanges unless the item you purchased and received from Lava Lei is defective (e.g. the sealed bag of coffee arrives already opened). If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. You can send the item you consider defective to:
600 La Terraza Blvd Suite 200, Escondido, CA 92025
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Thank you for visiting and shopping at lavaleicoffee.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
We aim to process all orders within 2-3 business days. Orders are not shipped weekends or days that fall on a public holiday.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipment to P.O. boxes or APO/FPO addresses
lavaleicoffee.com ships to addresses within the U.S., U.S. Territories, Canada, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
lavaleicoffee.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
We currently do not ship outside of the U.S. and Canada.
lavaleicoffee.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging material and damaged goods before filing a claim.